Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, mobile applications, and services.

1. Information We Collect

When you use our services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, date of birth, and government ID (if required for check-in).
• Booking Information: Reservation details, payment information, stay preferences, and special requests.
• Technical Information: IP address, browser type, device details, cookies, and usage data when you visit our website or app.
• Communication Data: Any messages, feedback, or queries shared with us via email, chat, or forms.

2. How We Use Your Information

We use the information collected for purposes such as:

• Processing and confirming bookings.
• Providing seamless check-in, check-out, and guest services.
• Customizing your stay experience based on your preferences.
• Processing payments securely.
• Sending booking confirmations, reminders, and promotional offers (only if you opt-in).
• Improving our website, services, and customer experience.
• Complying with legal and regulatory requirements.

3. Sharing of Information

Your information is safe with us. We do not sell or rent your personal data to third parties. However, we may share your information in the following cases:

• With service providers and partners (e.g., payment gateways, housekeeping, IT services) who assist in delivering our services.
• If required by law, regulation, or legal process.
• To protect the rights, safety, or property of HMStay, our guests, or partners.

4. Data Security

We implement strict physical, electronic, and administrative measures to protect your data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality and performance.
• Remember your preferences for future visits.
• Analyze user behavior for better service.

You can manage or disable cookies in your browser settings, but some features of the website may not function properly without them.

6. Your Rights

As our guest, you have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Request deletion of your personal data (subject to legal obligations).
• Opt-out of receiving promotional communications.

To exercise these rights, you may contact us at +91 95182 43663.

7. Third-Party Links

Our website may contain links to external sites. HMStay is not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing any information.

8. Children's Privacy

Our services are not directed towards children under the age of 18. We do not knowingly collect personal data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.